Refund and Cancellation Policy

Summary

Aevrin paid plans are non-refundable. Each payment buys one billing cycle of access, which begins immediately. There is nothing to cancel: plans never renew automatically, so no further charge follows unless you choose to buy another cycle.

Why access starts immediately

Paid access is granted the moment a payment is verified, and scanning capacity is available from that moment. Because the service is delivered in full at the start of the cycle rather than over time, payments are not refundable once access has been granted.

Cancellation

There is no subscription to cancel. Aevrin does not store your card and does not charge you again. Paid access simply ends on the displayed paid-until date, after which the account returns to the Free plan and keeps working at Free limits. Stopping is a matter of not buying another cycle.

When we do refund

Three situations are refunded regardless of the above, and you do not need to argue for them:

• Duplicate charges. If the same cycle was paid for more than once, the extra payments are refunded in full.
• Access never delivered. If a payment succeeded but the corresponding paid access was never applied to your account, and we cannot apply it, the payment is refunded in full.
• Where the law requires it.Nothing here limits your rights under India's Consumer Protection Act, 2019 and its e-commerce rules, or under any other law that applies to you.

What is not refundable

Unused scan quota, a change of mind, buying the wrong plan or billing cycle, and dissatisfaction with scan findings are not refundable. Scan results depend on the tools that ran and the code that was scanned; a scan that completes and reports nothing is a delivered result, not a failure to deliver.

The Free plan exists so that the product can be evaluated before any payment. We recommend using it first.

How to request a refund

Email support@aevrin.net from the address on the account, with the payment date and amount. We respond within 3 business days. Approved refunds are issued to the original payment method through Razorpay and typically reach it within 5 to 7 business days, depending on your bank.

Failed or incomplete payments

If a payment is debited but no paid access appears, do not pay again. Email us with the payment reference and we will either apply the access or refund the payment. Money debited on a genuinely failed payment is reversed by your bank without any action from us, usually within 5 to 7 business days.

Related

See also our Terms of Service and Privacy Policy. Pricing for every plan is listed on the pricing page.